Behind every successful digital transformation stands people—entrepreneurs navigating change, employees adapting to new systems, and partners who understand both the technology and the human journey. This philosophy sits at the heart of Epicor’s channel partnership with Conveyance Solutions, where technical expertise meets unparalleled human insight to deliver exceptional Prophet 21 implementations.
When looking to add to our channel partner roster, I didn’t just want implementation partners; I wanted transformation catalysts. In distribution, where relationships and operational continuity are everything, having partners who understand both the software and the human element is invaluable. That’s precisely what we found in Conveyance.
From Family Business Experts to Distribution Technology Leaders
For Allie and Andrew Taylor, founders of Conveyance Solutions, the path to becoming an Epicor Prophet 21 channel partner began with understanding what keeps distribution business owners up at night.
“Most low to mid-market owners are grinding it out daily,” Andrew explains. “They’re trying to figure out how to make payroll in a world that’s changing rapidly around them with new technology. It’s overwhelming. Taking the headache out of their ERP decisions — from our sales efforts to service delivery — is our absolute priority.”
This deep empathy for business owners isn’t theoretical—it’s lived experience. As husband-and-wife entrepreneurs running multiple businesses while raising a blended family of six, the Taylors understand firsthand the unique challenges of family-owned enterprises where “the office desk and kitchen table blend together.”
Their journey into the ERP implementation space grew organically from their first venture, Orange Kiwi, which specialized in management and succession planning for family businesses. “We had a client implementing Prophet 21, and we said, ‘Sure, we can project manage that,’ and we learned as we went,” Andrew recalls. “Over the years, it built and built until we spun it off as Conveyance Solutions in 2018.”
Today, with a team of 25 specialists, Conveyance has grown to become the largest independent firm servicing Prophet 21 — a position that made them a natural first choice when Epicor expanded its channel partner program to distribution.
Building Teams That Truly Understand Distribution
From the start, Conveyance focused on the depth of first-hand industry knowledge they could bring to each assignment, as they worked with Epicor in supporting customers.
“We’ve built a team that I think is really exceptional in the sense that in most cases, we have attracted people from distributors themselves,” Andrew elaborates. “So, most of our people have been super-users, administrators, or warehouse leads — particularly on our application consulting side. So, I think one of our real strengths is that the team understands what it is to work in a distributor.”
This approach is evident across the company, Andrew adds. “That applies all the way through to how we think about our project managers — they aren’t just traffic controller or schedulers — but they are in the trenches with our clients solving problems together.”
This industry-specific expertise extends throughout the organization, creating a team that can speak the language of distribution without translation. For clients, this means working with consultants who have walked in their shoes and understand the unique challenges of their business model.
Scott Statter, Epicor Channel Sales Manager, Principal, has witnessed this advantage firsthand. “I’ve enjoyed working closely with Evan and Andrew, as both are passionate about what they do and that comes through in a genuine way with prospects we engage with,” he says. “When you combine that with a high degree of integrity, it lays a foundation for trust which is critical in an evaluation process. Their previous experience with Prophet 21 customers in a wide variety of distribution verticals is a huge asset from a knowledge base perspective.”
The Perfect Partnership: Why Conveyance Chose Epicor
For years, the Taylors had their sights set on an Epicor partnership. “We were thrilled to hear late last year that they had extended their partnership program to distribution,” Andrew reflects. “And it was really a natural fit for us. Working with Epicor rather than separated from them was a natural extension of our business.”
After meeting with Epicor leadership, the Taylors engaged in what Allie describes as a
“direct soul-searching conversation about what partnership with Epicor would mean and how we would best position each of our skills to build the organizational capacity we would need to capitalize on the opportunity.”
They recognized that becoming an official channel partner would allow them to leverage their complementary strengths while scaling to new heights.
“Andrew is an incredibly gifted and talented leader but we are very different in our styles and approach,” Allie explains. “Andrew likes the squiggly line conversations and I like straight line conversations. Andrew built an amazing team, what we needed was a little bit more scaffolding to help scale the company to the next level — and that meant a focus on organizational development efforts — this is more my strength than Andrew’s.”
Methodically, they created a customer-centric framework and philosophy that supports and guides their Epicor channel partner role. “I quietly started working in the background and putting infrastructure pieces in place with our team to align strategy, structure, and systems with our culture, so that the customer pledge is really the central theme that we rally our team around,” Allie confirms. “It focuses our why. Why does our work matter, and who does it matter to?”
A New Approach to Implementation: Building Trust Through Honesty
In the ERP implementation space, where overpromising and underdelivering are unfortunately common, Conveyance has built their reputation on radical transparency.
“No matter how well we handle the sales or scoping process, surprises always come up,” Andrew acknowledges. “You’re inevitably building the bridge as you walk on it. We’ve got to give clients confidence that no matter what happens, we will be fair, reasonable, honest, straightforward, caring, and empathetic.”
This transparency begins from the very first interaction. “We ensure our customers have the capacity to support the project, so we’re really honest and clear upfront,” Andrew emphasizes. “We’re straightforward and simple in our pricing, and clients know they have a partner that’s going to be fair throughout the process.”
The approach has resonated particularly well with two key client segments: family-owned distributors navigating their first major system change and private equity-backed firms executing rapid roll-ups.
“We’ve got a number of customers that are large businesses backed by private equity who are interested in how to do great integrations fast,” Andrew explains. “They’re trying to produce value quickly and need partners who can handle multiple integrations in parallel.”
“What we found is most low- to mid-market owners are grinding it out and they’re trying to figure out how do I make payroll in a world that is changing so fast around me with new technology? It’s a headache. Doing whatever we can to take the headache out of their ERP decisions is a priority — from our sales efforts to service delivery.” — Andrew Taylor, Co-founder │ Conveyance Solutions
Knowledge Transfer: A Core Value Proposition
Unlike implementation partners who may gatekeep expertise to generate ongoing service revenue, Conveyance believes in building client self-sufficiency.
“We’re always working to build knowledge and expertise into our clients and customers, as we go through an implementation or as we go through long-term support with them,” Andrew says. “We’re not a ‘hold-it-all-back and then just dole it out through help desk tickets’ kind of company. We want to train people, grow people, help our customers succeed with their own talent development, teach them new things.”
This commitment to knowledge transfer is baked into Conveyance’s operational model.
“We have a subject matter expert in every area of P21 and every team member is an expert in at least one area,” Allie says. “Jordan Harding (Director of Development and an owner) leads both our software developers and our learning and development (L&D) efforts. We require all of our team members to invest in their professional development, making up to 20% of their capacity available for L&D. Jordan is accountable for ensuring that this knowledge transfer is intentional, documented, and well-curated.”
The Power of Channel Partnership: More Than the Sum of Its Parts
The synergy between Epicor and Conveyance exemplifies the power of Epicor’s channel partner strategy. Together, they offer distribution clients something neither could provide alone: world-class technology paired with implementation specialists who understand both the software and the unique challenges of distribution businesses.
Evan and Andrew at Epicor’s Insights 2025
The mutual support between Epicor and Conveyance is essential. “Scott from Epicor, Evan Foster (Senior Sales Consultant and a co-owner at Conveyance), and I work really well together,” Andrew says. We focus on the implementation and we really focus on the people side of that and I often ask customers, ‘What are you afraid of?’ Because in many cases they are afraid of data migration, the amount of change involved, the implications for their long term staff.”
This collaborative approach has proven particularly valuable for clients navigating complex transformations. As Allie puts it, “Whether it’s large private equity companies going through massive amounts of change that don’t always approach change management as a priority, through to the small family-owned or closely held distributors, it’s the approach of humans helping humans that sets us apart.”
The ultimate measure of success? Andrew doesn’t hesitate: “What we commit to our customers is that when they’re about to go live, they can sit around the table with us, look each other in the eye, and say, ‘We know we’re ready.'”
Join the Channel: Be Part of the Transformation
Epicor’s channel partner program represents a strategic commitment to delivering exceptional customer outcomes through specialized expertise. Partners like Conveyance bring unique capabilities that enhance Epicor’s solutions while creating significant business opportunities for themselves.
For distributors, the Epicor-Conveyance partnership exemplifies the power of working with channel partners who understand both the technology and the business realities of distribution. For potential partners, it demonstrates Epicor’s commitment to building meaningful, mutually beneficial relationships that drive growth for all involved.
Making a difference in the day-to-day business of valued customers is integral to Conveyance’s mission, but its reach extends further—it’s the promise of Epicor’s entire channel partner ecosystem. By combining world-class technology with specialized implementation expertise, these partnerships are transforming distribution businesses across North America and beyond.
This post was written by Brenda Nobleza, Vice President of Channel Solutions, republished from Epicor’s blog with permission.
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